301 Munster Road
Fulham
 SW6 6BJ
               					T  020-7381-1989 
F  020-7385-4006
E colinsymonds@mr-carpet.co.uk
ARRANGE FOR DEBIT NOTE

TO: -		Ali

FAX No: -	020 8947 5432

FROM: - 		Colin

DATE: - 		2nd May 2009

REF: - 		F20456

TOTAL PAGES: - 	1

Ali,
Replacement of faulty carpet supplied by Cadogan Carpets
We are replacing the Master Bedroom & en suite bathroom carpet
Supplied faulty – See attached letter to Cadogan dated 21/03/09
Database informs - no Invoice received yet?

Credit agreed verbally with Kerry Banks at Cadogan on 25/03/09 -
Full credit for 8.70m x 4.00m master bed & bath piece 	= £486.50 + Vat
Allowance figure to keep rest of carpets that are fitted	= £150.00 + Vat
Although faulty our client would not be with inconvenienced to move furniture etc 
now they have moved into the property - so they are keeping the carpet in study & one bedroom

There is no stock available at Cadogan for the replacement piece as the Manufacturer (Feneaux) are no longer in business
Therefore we are going to supply & have ordered the replacement to be Natural Companions Boucle Colour Chalk White B507 from Victoria carpets (Logged on as a penny)
The labour cost to replace these areas will be £151.20 and is scheduled for Mick Stradwick to replace Tuesday 5th May 2009.

Also the client is looking for a compensation figure of £300.00 which he is going to deduct from the balance figure when the replacement is complete due to the inconvenience that he has suffered and the fact that he ordered a carpet to be the same throughout his flat and he will now have 3 different carpets?
The same carpet is fitted to 2 rooms that he is keeping  - although the weave is different in each room due to the manufacturing fault and now the replacement for Master bedroom & bathroom Natural Companions Boucle - being the nearest match we could find to the original order.

We need to raise a debit note to Cadogan Carpets to reclaim all of our costs but I need your assistance to come up with a final figure as I do not have the original invoice value from Cadogan Carpets
Please can you call me to discuss this matter further, so we can get the debit amounts finalised & resolve this complaint?

Many Thanks

Colin