Ref: Rossomi P21903 Complaint.

Statement by Canice Kelly: Estimator/Sales Consultant

To whom it may concern,
I visited Mrs Rossomi’s house on foot of a generalised complaint to inspect the vinyl installation.
Mrs Rossomi began by saying she was unhappy with the sealant coverage around the perimeter. As if to demonstrate, she proceeded to pull up the vinyl at one point. I pointed out to her that this would actually break the seal and cause damage to the vinyl, which it duly did resulting in a small tear.
She then said that the floor beneath was damp and when I inspected it found this was not the case.
She further complained of a smell (chemical odour) which, however, was not detectable while I was on the premises. The only complaint of substance was that the Bathroom Door was rubbing slightly on the vinyl. When Mrs Rossomi was demonstrating this, she pulled the door open and shut with more emphasis than I felt was necessary. I again pointed out that this would result in damage but received no response. I said that we could arrange for the door to be trimmed but the only response was to repeat that she was unhappy with the job, knew people who would advise her, had been through this before with other companies etc. and that we would be hearing from her. 
We heard nothing further until the Court Papers arrived.

This is a statement of truth.

Canice Valentine Kelly

Thursday 18th January 2007.