Copyright: © 2000-2002 Symantec Corporation. All rights reserved.
Citation: © 2000-2002 Symantec Corporation. All rights reserved.


From the Norton AntiVirus Quarantine, a file can be sent over the Internet directly to the Symantec Security Response for analysis.

Quarantined Items: These are infected files that Norton AntiVirus has put in Quarantine. While in Quarantine, these items are safely isolated and cannot infect your computer. If you want to keep the item for submission to Symantec Security Response, or for possible repair by future virus definitions, you can keep it in Quarantine. If you don’t want to keep the item, you can delete it from Quarantine. Deleting the item from Quarantine will permanently delete it from your computer.

Note that if you quarantine an individual file from a compressed file it does not have an original name to restore to, so no location appears in the Original Location column next to the File Name.

Backup Items: For data safety, Norton AntiVirus is preset to make a backup copy of a file before attempting a repair. These backups are also stored in the Quarantine. After the repaired file is verified, you can delete the infected item from the Quarantine.

Submitted To Symantec: Files sent to Symantec Security Response for analysis are isolated. After receiving the results of the analysis, you can determine what to do with the item.


Check to have Norton AntiVirus Quarantine prompt you to initiate a scan when, at startup, Quarantine detects newly updated virus definitions.


Check to enable forwarding of quarantined files to a selected Quarantine server.


Type in or browse to select a Quarantine server where quarantined files are forwarded.


Check to enable password protection of Quarantine options.


Click to display the set password dialog box where you can enter or change a password.


Type a password in the New Password text box; then type it again in the Confirm Password text box.


Type a password in the New Password text box; then type it again in the Confirm Password text box.


Type your existing password in the Old Password text box.


 Set/Change Password

Before setting or changing your password, make sure you've selected the items you want protected.

Passwords can be from 1 to 16 characters in length and are not case-sensitive (a is the same as A).

Old Password: If this is the first time you've created a password, this text box is dimmed. If you're changing a password, enter the old one here.

New Password: Enter the new password in the text box. As you enter the new password, Norton AntiVirus replaces the characters in your password with asterisks (*) on the screen for security.

Confirm New Password: Enter the new password again in the text box.


Check to have the option to repair items. The Repair icon will be available in the Quarantine console.


Check to have the option to delete items. The Delete icon will be available in the Quarantine console.


Check to have the option to restore items. The Restore icon will be available in the Quarantine console.


Check to have the option to submit items. The Submit icon will be available in the Quarantine console.


Click to display the network browser where you can specify a server to which quarantined items are forwarded.


Click a network to specify a Quarantine server on the network.


From this browser you can specify a Quarantine server to which quarantined items are forwarded.


Quarantine Options Quarantine item
 Quarantine options: Quarantine files

Sometimes Norton AntiVirus detects an unknown virus that can’t be eliminated with the current set of virus definitions. Or, you have a file you think is infected that is not being detected. From this dialog box, you can specify which actions will be available for quarantined items.

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Quarantine Options Backup Files
 Quarantine options: Backup files

For data safety, Norton AntiVirus is preset to make a backup copy of a file before attempting a repair. These backups are also stored in the Quarantine. After the repaired file is verified, you can delete the infected item from the Quarantine. From this dialog box, you can specify which actions will be available for backup items.

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Quarantine Options Submitted Files
 Quarantine options: Submitted files

 Files sent to Symantec Security Response for analysis are isolated. After receiving the results of the analysis, you can determine what to do with the item. From this dialog box, you can specify which actions will be available for items submitted to Symantec Security Response.

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Quarantine options General
 Quarantine options: General

From this dialog box, you can set options to have Norton AntiVirus run a scan if Quarantine detects a newly updated virus definitions file at startup, to have Quarantine files automatically forwarded to a Quarantine server, and to password protect Quarantine files.

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Check to export all items.


Check to export the current view only.


Check to export files in standard format.


Check to export files in a comma delimited format.


Export files dialog box
 Export files

Export allows you to save a list of current Quarantine contents with summary information to a file. From this dialog box you can select which files to export summary information about and select the format in which it will be exported.


Check to ensure a file is removed from its original location once it is selected for quarantine.