Subject: Higginson complaint.
From: "Mike Farmer" <[email-masked]>
To: <[email-masked]>
Date: Wed, 29 Sep 2004 14:21:59 +0100

Koos,
Attached is a letter from our customer Rob Higginson in reply to ours requesting a decision on Grundorf's proposal to overcome the issue he has with
mixed grading of the boards supplied. We will be replying in due course but at the moment David is taking legal advice on how we will proceed.
We appreciate that your company is actively seeking to provide us with a solution through the remedial process but as you can see our customer is attaching certain conditions to this proposal which we find unacceptable and might be considered unrealistic. 
We are now in a position where our customer is seeking to gain compensation from us for what he considers to be the non supply of the product sold
which Grundorf has acknowledged to be the case. For the time being we are unlikely to get any agreement to carry out the replacement of boards and we will now have to wait to see how we can take this matter to a conclusion. Our customer is drawing attention to the fact that his contract is with us (Mr Carpet) and he his seeking satisfaction from us. We have supplied and installed this flooring in good faith and now find ourselves in a position where we cannot get paid the balance because of a dispute which is not of our making. Where as we wish to maintain a good relationship with you and your company we feel that you will have to accept full responsibility for this and carry all the costs to resolve it. We understand why the grades were mixed but unfortunately this has now resulted in a customer dispute which is proving more difficult to settle than we expected.   
We will keep you informed of any further developments once we reply to our customer's letter.
Yours,