Dear John

 

Many thanks for your letter and please accept this email as confirmation of the fact that on receipt of £1,500 from Mr Carpet as compensation for unsatisfactory laying of our floor, this will be the end of the matter with no further action taken.  However, the fitter is going to return to attend to various remedial issues in the interim.

 

Best wishes

Kate

 

Before sending these funds we need you to send us confirmation in writing that in accepting our offer it is on the understanding that it is full and final settlement of the matter and no further action can be taken in the future.