Code of Practice

The Code of Practice approved by the Trading Standards Institute incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a Carpet Foundation Member. The key features of the Code are:

• It applies to all carpet sold by a Carpet Foundation Member (excluding rugs).
• Written terms of business must be given prior to the purchase.
• Consumers who cancel an order “on reasonable grounds” should not be penalised.
• Verbal estimates of the cost must be supported by a written quotation which will show the total cost.
• Deposits of up to 50% of the order price will be protected by The Carpet Foundation.
• Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal.
• There is an agreed complaints resolution process and timetable.
• A free conciliation service is provided by the Carpet Foundation.
• Low cost arbitration is provided.
• Carpet Foundation Members are regularly monitored to ensure they do deliver the right service.
• There is a non-compliance arrangement to deal with those retailers who breach requirements of the Code.

Click here to download The Carpet Foundation Consumer Code of Practice

Click here for a Conciliation Application Form - only to be used if you bought your carpet from a Carpet Foundation retail member

Click here for Conciliation Guidance Document