Mrs Bernus

84 Cleveland Gardens

London

SW13 0AH

24th April 2008

Dear Mrs Bernus

Reference: Carpet order number S21872

Further to your conversation with Andy O’Sullivan I would like to apologise for the internal error that caused Andy to ring you to chase the balance you had paid to our fitter.

Please find enclosed a receipted invoice showing you have paid in full for the above order number.

I am sorry for any inconvenience this may have caused you.

Yours sincerely

David Guyan

Managing director