Dear David,
Further to your visit today with Paul to view
the existing installation thank you for confirming that in rectification
Mr Carpet will install a level Moduleo Transform LVT floor at no further cost to
me.
As discussed I would be grateful
for prompt rectification as the original works were in March! Please can
this be arranged for the week commencing 19th June. I look forward to
receiving confirmation of the date by email from Paul or John in the next couple
of days.
Whilst I would have been happy
to settle the outstanding £42 upon completion of the level floor please take
this email as acceptance of your offer to write off it off. Thank
you!
It is great that we have been
able to find a resolution.
Yours sincerely,
Christina Lund
From: David Guyan <davidguyan@mr-carpet.co.uk>
To: 'Christina Fear' <cdf1604@yahoo.co.uk>
Cc: johnmcarthur@mr-carpet.co.uk
Sent: Monday, 5 June 2017, 10:27
Subject: RE: Flooring fitted at Flat G, 73 Edith Road, W14 0TH
Dear Mrs
Lund
Paul and I will be with
you tomorrow at 12noon.
David
Guyan
"Getting under
peoples feet
since
1983"
Head
Office
Unit 32
Stadium Studios
Riverside
Road
London, SW17
0BA
T: 020 8879
0485
F: 020 8947
5432
From: Christina Fear
[mailto:cdf1604@yahoo.co.uk]
Sent: 05 June 2017 08:49
To: David Guyan
Cc: johnmcarthur@mr-carpet.co.uk
Subject: Re: Flooring fitted at Flat G, 73 Edith Road, W14 0TH
Sent: 05 June 2017 08:49
To: David Guyan
Cc: johnmcarthur@mr-carpet.co.uk
Subject: Re: Flooring fitted at Flat G, 73 Edith Road, W14 0TH
Dear David,
Tuesday at 12.
Also, The piece of flooring runnng along the bath is
loose and protrudes above its neighbour.
Yours sincerely,
Christina Lund
On Thursday, May 25, 2017, 1:08 pm,
David Guyan <davidguyan@mr-carpet.co.uk> wrote:
Dear Mrs LundYour email oversimplifies the situation I am afraid and I am not willing to enter into a discussion unless I have seen the installation first hand. I have seen the photos but they are localised and I want to see the entirety of the installation before making any comments on the work.I am willing to visit to see if we can find a satisfactory solution to the problem but you must accept that in our estimate we only estimated to fit up to the units and then the units were removed after we estimated hence the quantity of materials required changed and this is how this situation has manifested itself. That said I am open-minded in my approach to finding an acceptable solution but only after a site visit.Unfortunately now I am away from this afternoon and not available next week. Also Paul is not in London every day therefore I need to suggest we all meet on site on Tuesday 6th June and I am free between 11am – 1pm if you can tell me a time that is convenient with you between those times on that day.David Guyan"Getting under peoples feetsince 1983"Head OfficeUnit 32 Stadium StudiosRiverside RoadLondon, SW17 0BA
From: Christina Fear [mailto:cdf1604@yahoo.co.uk]
Sent: 25 May 2017 11:01
To: David Guyan
Cc: johnmcarthur@mr-carpet.co.uk
Subject: Re: Flooring fitted at Flat G, 73 Edith Road, W14 0THDear David,Thank for your long awaited email. I have been on holiday thus my 3 working day delay in responding.Yes Paul was the estimator and has visited three times (firstly to estimate, secondly when the fitter arrived with insufficient materials, thirdly after the floor was laid to view the workmanship). The emails and photos are sufficient for the problem to be seen so may I suggest we have a conversation.I understand that you are due to arrive at your office around noon so I have left my mobile number with your wife so we can have a conversation to resolve this matter.Yours sincerely,Christina Lund
From: David Guyan <davidguyan@mr-carpet.co.uk>
To: 'Christina Fear' <cdf1604@yahoo.co.uk>
Cc: johnmcarthur@mr-carpet.co.uk
Sent: Thursday, 18 May 2017, 14:09
Subject: Flooring fitted at Flat G, 73 Edith Road, W14 0THDear Mrs FearI have been advised by John McArthur our Fulham branch manager of the issues you have raised after the installation of the flooring at your property and I am aware you are unhappy with the end result.While I have seen the correspondence connected with the installation and some photographs I would like to view the installation personally before making any decisions relating to this work.Is it possible to make an appointment to view the installation next week? I would like Paul to come with me when I visit as he was the estimator of this work and we are both available next Tuesday morning 23rd May. Could you let me know if this is convenient with you and confirm a suitable time between 10-12am.If this date and time is not convenient could you please give me some alternative dates that are suitable?Many thanksDavid Guyan"Getting under peoples feetsince 1983"Head OfficeUnit 32 Stadium StudiosRiverside RoadLondon, SW17 0BA
