Hi Pam,
Please find attached our completed complaint form (with
attached photos) of the damaged Hassle Free Supreme Pale Sepia carpet received
at our Warehouse
Many thanks & regards,
John
John
McArthur
P Please
consider the environment before printing this
email
PLEASE
NOTE:
Due to Covid-19 our shops
are now closed until further notice with a skeleton staff so replies may be
delayed. Please be patient we will reply shortly. We are still operating with
measuring & installation still available in lockdown with Government
Covid-19 guidelines in place to adhere with social
distancing
From: customerservice
[mailto:customerservice@viewlogistics.co.uk]
Sent: 10 February 2021 11:09
To:
Subject: RE: F27935 Hassle Free Supreme
Pale Sepia
Hi John
Please see attached as
requested
Best Regards
Pam Robins
Customer Service
01429 892502
From: - - [mailto:
Sent: 10 February 2021 11:00
To: customerservice@viewlogistics.co.uk;
davidguyan@mr-carpet.co.uk; fulhambranch@mr-carpet.co.uk
Subject: F27935 Hassle Free Supreme Pale
Sepia
Hi Susie,
Please find attached damage to both the 17.20m x 4m (cut
2 metres into the roll after opening)and also the 4.40m backing is damaged.
To try and get out of the problem our fitter has tried
to seam this together but the customer is extremely disappointed as she has
moved all of he furniture to facilitate the installation.
Can you let me know when the replacements carpets will
be available as I have to re-schedule with the customer
If you can call me on my mobile 07887-621196 as I am
working remotely from home
Many thanks & Regards
John