From: Nigel Symonds (Mr Carpet) [nigelsymonds@mr-carpet.co.uk] Sent: 09 July 2018 19:26 To: 'DG Work' Subject: RE: Mariposa house (P27918 Plot 2 Grove House) Yes we did cut some off. If I remember correctly it was half an inch or more in places. I might have some photos on my phone? I'll have a look and email them over if I have any I agree it only seems to be the wool twists & mostly Home Counties (both 42 & 50) Nigel Nigel Symonds Mr Carpet Ltd 70 Lower Richmond Road Putney SW15 1LL T: 020 8789 3133 F: 020 8780 2140 E: nigelsymonds@mr-carpet.co.uk www.mr-carpet.co.uk -----Original Message----- From: DG Work [mailto:davidguyan@mr-carpet.co.uk] Sent: 09 July 2018 19:06 To: nigelsymonds@mr-carpet.co.uk Subject: Re: Mariposa house (P27918 Plot 2 Grove House) Just one thing. When you were there did you cut any material off and if so how much approx in an average room. I have to say it's only the wool twist piles we are having issues with as far as I can see and not all Cormar products. Would you agree? DG Sent from my iPhone > On 9 Jul 2018, at 19:03, DG Work wrote: > > I will talk to David Judge tomorrow and let you know the outcome. > > Sent from my iPhone > >> On 9 Jul 2018, at 18:21, Nigel Symonds (Mr Carpet) wrote: >> >> Hi Dave, >> Sorry to hit you with this on your first day back from holiday but >> Graham called me last Thursday to say that the carpet in this house >> has all bubbled >> up again (see photos attached) >> >> This is the house that has been re-stretch twice already, the second >> time I >> personally spent over 5 hours on site with Mike & the carpets were >> flat as a >> pancake when we left there so I really can't understand why they have >> bubbled up so badly again? >> >> Graham has asked if it would be possible for him to meet with you & a >> representative from the manufacturer at the property to try & find a >> resolution to the problem once & for all as it's very off putting for >> potential buyers. (He tried to call you directly but hung up when he >> got the >> overseas ring tone) >> >> I don't know about you but I'm seriously losing confidence in this product >> and I'm considering taking it off show as I seem to be getting more & more >> re-stretch issues with this carpet far outweighing any other product >> that we >> sell. I've had another HdWE job that's had to be stretched twice >> recently and the fitters (Mike & Billy in particular) are now >> extremely reluctant to >> fit this carpet as they know they'll be called back to re-stretch it >> >> I haven't contacted Rob as yet as I thought you may want to bring >> this up with David Judge directly? >> >> Let me know if you need me to do anything from this end Regards Nigel >> >> Nigel Symonds >> Mr Carpet Ltd >> 70 Lower Richmond Road >> Putney >> SW15 1LL >> T: 020 8789 3133 >> F: 020 8780 2140 >> E: nigelsymonds@mr-carpet.co.uk >> www.mr-carpet.co.uk >> >> >> >> >> -----Original Message----- >> From: Graham Thomson [mailto:graham@chartridgeplc.co.uk] >> Sent: 05 July 2018 12:53 >> To: Nigel Symonds >> Cc: Karl McKenzie >> Subject: Mariposa house >> >> Pictures taken earlier this week >> Many thanks >> Graham >> >> >> >> >> >> >> >