From: Andrew Littleton [mailto:andrew_littleton@yahoo.co.uk]
Sent: 05 March 2018 18:17
To: colinsymonds@mr-carpet.co.uk
Cc: z_j_killick@yahoo.co.uk; Raynes Branch; David Guyan
Subject: Re: R17495 57 Langley Avenue KT6 6QR

Thank you for the quick reply

To give you a more accurate idea of the damage, we have drawn a (not to scale) plan which I’ve attached.

Across both hallways we can find a little over 12 metres of knife cuts in the wood flooring. 

Andrew Littleton

Hi Andrew & Zoe

 

Thanks for the attached pictures and I am very sorry for the damage that has been caused during the template work by our installers today

As I can see that the cuts are fresh, there is no need for a further site inspection as it is obvious from the photographs that you have kindly provided that the cuts were not there prior to our installers visit today.

 

I have forwarded the pictures onto my superiors & I would anticipate that one of my colleagues or myself will be in contact over the next few days to arrange for the appropriate specialist to inspect the damage and provide us with a solution to rectify the problem. Mr Carpet Ltd will obviously be responsible to cover any costs of the rectification works required

 

I can only agree with you that the damage caused is unacceptable, but may I re-assure you that the professional advice and service that we have provided to date, will continue from here, until this problem has been rectified and the carpet installation has been completed.

 

I would anticipate that it may take a few days to obtain an appointment from the wood floor specialist that we have known for 20+ years, but as soon as we have any more information, somebody from Mr Carpet Ltd will be I contact to make the necessary arrangements to view this issue

 

 

Many Thanks & kind regards

 

 

 

Colin

 

 

Please Note

As I personally work for various branches within the Mr. Carpet Ltd group of stores, when responding to this email please direct it to raynesbranch@mr-carpet.co.uk for the attention of my colleagues John Cresswell or David Guyan & copy me in as required

 

Alternatively please contact the branch at:

Mr Carpet Ltd
308 Worple Road

Raynes Park

London

SW20 8QU
T: 020 8947 7522
E: raynesbranch@mr-carpet.co.uk

www.mr-carpet.co.uk

 

 

Colin Symonds

Mr Carpet Ltd

Head Office

Unit 32 Stadium Studios

Riverside Road

London SW17 0BA

 

Winners 2013 - Interiors Monthly - Best Carpet Retailer 3+ Stores

 

P Please consider the environment before printing this email

 

 

 

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From: Andrew Littleton [mailto:andrew_littleton@yahoo.co.uk]
Sent: 05 March 2018 15:16
To: Raynes Branch
Cc: colinsymonds@mr-carpet.co.uk; Daddy; z_j_killick@yahoo.co.uk
Subject: Re: R17495 57 Langley Avenue KT6 6QR

 

Hi Colin

 

I’ve attached 4 photos as examples of what we discussed.

 

I could send many more but it just shows the same ... It appears the knife cuts from the fitting are not isolated but in many places - both upstairs and downstairs hallways.

 

I must admit I am in total shock - it is American oak nearly 100 years old original flooring.

 

The whole reason we have gone with such an expensive option and specialist company was to be able to show off an unusual beautiful feature of the house and be confident we were in the hands of  professionals who know what they are doing. 

 

If someone wants to come and verify tonight that is fine - the cuts are fresh and raised so obviously not there previously.

 

Andrew Littleton

 

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Sent from my iPhone

 

On 1 Feb 2018, at 14:44, Raynes Branch <raynesbranch@mr-carpet.co.uk> wrote:

Hi Andrew, it’s John here as Colin will be here on Saturday

 

Our bank details are:

Sort code:     60-21-10

A/c no          51001837    Mr Carpet Ltd

Nat West

 

Please quote the order no:  R17495

 

We need 50% deposit and the balance to reach our account 48 hours before fitting

 

Can you call Colin on Saturday in order to sort the finer details, as he has been dealing with things lately?

 

Regards

 

 

John Cresswell  020-8947-7522

 

 

---

From: Andrew Littleton [mailto:andrew_littleton@yahoo.co.uk]
Sent: 31 January 2018 17:06
To: raynesbranch@mr-carpet.co.uk
Cc: z_j_killick@yahoo.co.uk
Subject: Re: R17495 57 Langley Avenue KT6 6QR

 

Hi Colin

 

There are a couple of things on the quote that I went through at the weekend that have not made it through to you - the main thing being blind stitched/ bound & wipped in matching yarn for the shaped carpets.

 

As you say, we can adjust this at a later stage.

 

I’m happy to accept the quote and move forward on that basis.

 

If you could let me know the business bank account details? I will transfer the 50% deposit.

 

Many thanks 

Andrew

 

 

 

Sent from my iPhone

 

On 30 Jan 2018, at 21:26, Zoe Killick <z_j_killick@yahoo.co.uk> wrote:

Sent from Yahoo Mail for iPhone

Begin forwarded message:

On Tuesday, January 30, 2018, 6:24 pm, Colin Symonds (Mr Carpet) <colinsymonds@mr-carpet.co.uk> wrote:

Dear Andrew & Zoe

Further to your showroom visit last Saturday with my colleague Canice Kelly & subsequent email to John Cresswell this afternoon, Please find the revised quotations as requested.

I am not personally back at the Raynes Park showroom until Saturday this week but John spoke to me earlier to advise that you are now ready to place your order & understandably would like to take advantage of current Sale prices

Therefore I have worked on a bit later this evening to provide the attached quotations

 

The brass profiles that I discussed with Zoe during my site visit on Monday 22^nd January would just need to be approved, however this could be done after the initial order has been placed and any price difference adjusted later?

I have attached a few pictures of the B19 profile that would be suitable to edge the matting at the front door as the Coir matting is 17mm in overall thickness including its PVC backing & I have also attached a brass naplock profile that would edge the hallway rug just inside the front door & also the landing rug across the carpet just in front of the top of the stairs (As existing - but right across as discussed with Zoe on my last visit)

 

 

I hope that helps?

 

 

Many Thanks & kind regards

 

 

 

Colin

 

 

Please Note

As I personally work for various branches within the Mr. Carpet Ltd group of stores, when responding to this email please direct it to raynesbranch@mr-carpet.co.uk for the attention of my colleague John Cresswell & copy me in as required

Alternatively John can be contacted at:

Mr Carpet Ltd
308 Worple Road

Raynes Park

London

SW20 8QU
T: 020 8947 7522
E: raynesbranch@mr-carpet.co.uk

www.mr-carpet.co.uk

 

Colin Symonds

Mr Carpet Ltd

Head Office

Unit 32 Stadium Studios

Riverside Road

London SW17 0BA

 

Winners 2013 - Interiors Monthly - Best Carpet Retailer 3+ Stores

 

P Please consider the environment before printing this email

 

 

<R17495 Littleton 3.pdf>

<Cat - B19.jpeg>

<Solid Brass Single Napock.jpg>