13 January
2017
Mr
Carpet
299 Upper Richmond
Road
East
Sheen
London
SW14
8QS
Dear
David
RE: Louis de
Poortere Claim UK2063/NA – Color Full – invoice 136812
RE: Mr W
Mandeville, 206 Fleetside, West Molesey, KT8 2NJ
I refer again to
the above claim and must apologise for the delay in replying to
you.
I referred the
matter and all your comments back to our Claims Team in Belgium.
At the same time I
discussed with the Independent Inspector, Technical Contract Services, the
content of his report and its relevance in today’s retail
environment.
In discussion with
Keith Wetherell he confirms that the mention of a shift or extra material set
aside is detailed on all his reports for wear on stairs, submitted to all
manufacturers as it is a requirement of BS5325 and therefore relevant to the
decision making process. However in such cases where an off-cut is available,
this is tested for wear before the report is submitted. However as pointed out
by Keith there are many reasons for premature wear on stairs attributable to
factors such a use, footwear, underlay etc. It is therefore impossible to
compare one instance with another. However he stands by his reference to
BS5325 as this is recognised Best Practice.
As you know our
Claims Team make their decision on the report of the Independent Inspector. In
this case it states that ‘no manufacturing fault exists’.
However taking all
the information into account our Claims Team have offered an allowance of 50%
on a replacement carpet.
This equates to
15.31 square metres @ £21.48 = £328.85
Please can you
advise your customer accordingly and I await your further
instructions.
Kind
regards
Alan