Hi Mrs
Frost
Following my inspection this morning
I am responding to you in writing and would ask that you do the same due to the
comment you made regarding taking legal action against Mr
Carpet.
We installed carpets on the
5th and 6th of April to your Main bedroom, Study, Box
bedroom and Lounge. You rang on the 7th April to inform me that you
felt that the Lounge carpet was a different tone to the other carpets and asked
me to come and have a look. As I was unable to come out that day I offered to
send you a sample in the post as you had no waste material from the installation
to compare against all of the fitted carpets to see if they matched the sample
given that the Lounge is on a different floor to the other areas to which you
agreed. I had also checked with the manufacturers the same afternoon to which
they confirmed that the Lounge, Box bedroom and Study are all cut from the same
roll. You then rang on Friday 8th to say that you had received the
sample and that you still felt that there was an issue so we agreed for me to
come and have a look on Saturday 9th April to
inspect.
Upon my inspection I presented the
colour swatch that you had chosen from to see if there was another similar tone
but it was very clear that the carpet you chose is the same as the carpet
fitted. I explained that in my opinion the carpet looks slightly lighter in the
Lounge due to the fact that you have light coming in from both the front and the
rear of the room flooding the room with light of which you do not have to the
other rooms. I also stated that a synthetic carpet will reflect light which
causes a slight sheen which could also contribute to the difference in
appearance.
You mentioned that you had spoken to
a professional that informed you that carpets can change in colour from 1 end of
the roll to the other. This is true of piece dyed carpets but NOT of synthetic
carpets. The Ullswater carpet that you have had
fitted is polypropylene and is extruded/spun from plastic chips. It is all
coloured in one batch and several tons of yarn are extruded in one go and
several rolls possibly in excess of 10 are made at a time so where polypropylene
carpets are concerned the variation within a roll just isn't
possible.
I took pictures of the sample that I
posted to you against the carpets to the Study, Box Bed and Lounge (see images
attached) to which you can see that there is no difference in
tone.
As mentioned I will ask that the
manufacturers take a look at the attached images and ask their opinion. I will
not ask them to inspect the carpet as I can not guarantee that they will be with
you before next Friday as you requested.
I am sorry that we find ourselves in
this situation as the last thing we want are dissatisfied customers however on
this occasion I find the complaint unfounded.
Regards
Richard
Clough
Richard
Clough
Mr Carpet
Ltd
East
Sheen
SW14
8QS
T:
020-8876-9126
F:
020-8878-2655
E: richardclough@mr-carpet.co.uk
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