Dear Mr Schreiter

 

Thank you for your email dated 8^th August of which I note your comments therein.

 

I am sorry that you find the content of my emails untruthful and menacing as right from the outset of my very first inspection with Mrs Schreiter my only stance was to be fair and analyse the cause of the complaint. If we had been responsible we would have proceeded in putting the matters right. However I feel that this is a case of the last person in (our fitters) are having to take the blame for other peoples poor workmanship and negligence brought to your attention during the installation by our fitter.

 

I would like to reiterate that Mr Carpet are keen to put right as soon as possible the taping and fitting issues however we are not willing to accept responsibility for the condition that you find the stairs in, as this is due solely to the inadequate preparation by your builder/decorator. I agreed both on my first and second visit with Mrs Schreiter that we would contribute at a reasonable cost of repair to the bottom riser of the loft flight only as gesture of good will and not as an admission of liability. As previously mentioned you received a quotation from your contractor not in keeping with our agreement but to carry out a description of works that is basically a snagging list that describes putting right matters that are not related to Mr Carpet.

 

To confirm, these matters in our experience would always have been dealt with by the builder/ decorator prior to our contracted element of our work therefore to expect us to held responsible and leaving us to pick up the bill is totally unfair. In the provided quotation it states that they would fit back the carpet and that they cannot understand why the carpet people cannot do this which is untrue as at no time did we decline to do this. In fact we offered to re-fit the carpets once the re-stitching was complete and at the same time that we would fit both stair cases where it meets the landings as we were unable on the scheduled day of fitting to complete this element as the builders has not cut off the existing stair nosing resulting in an unfinishable transition. This was offered free of charge when we returned saving you the minimum fitting charge of £90 that would normally apply to this scenario.

 

The fact remains that the damage to your stairs follows our standard installation of carpet runners of which we fit on a regular basis, to the same fitting methods with the same results yet we are still to blame without taking any of our points into consideration and therefore for you to request a deduction of £400 is not only unreasonable but totally unacceptable.

 

I do understand that you are unhappy with the current situation however I am disappointed that you have not taken on board my previous comments yet still hold our business entirely at fault. Therefore in light of this I feel that it is best that we maintain email correspondence and therefore I respectfully decline the offer to meet in person for further discussions and would seek payment of £700 without further delay.

 

Yours Truly

 

Richard Clough