Hi Mrs Smith

In response to your email I would like to make an appointment for the
company Director and Anthony to come to site to look at the issues with you
and your husband present.

I can offer the following times and dates:

Monday 14th August @ 9-10am or 4-4:30pm
Or
Tuesday 15th August @ 9-10am or 4-4:30pm

Please confirm if any of these times are suitable and I will book an
appointment.

Regards

Richard

Richard Clough
Mr Carpet Ltd
293-299 Upper Richmond Road West
East Sheen
London
SW14 8QS
T: 020-8876-9126
F: 020-8878-2655
E: richardclough@mr-carpet.co.uk
W:www.mr-carpet.co.uk



Winners 2013 - Interiors Monthly - Best Carpet Retailer 3+ Stores



P Please consider the environment before printing this email




-----Original Message-----
From: georgianaabigailsmith@gmail.com
[mailto:georgianaabigailsmith@gmail.com]
Sent: 03 August 2017 21:35
To: Nick Smith
Cc: sheenbranch@mr-carpet.co.uk; anthonyrickard@mr-carpet.co.uk
Subject: Re: Carpet Quotation

For the attention of Mr Carpet Sheen Branch

Further to the email conversation and subsequent telephone calls with
Anthony Rickard, I would like to make a formal complaint regarding the
service and carpet installation by Mister Carpet at the address  73 Church
Road, Epsom.
Our primary issue of complaint is the installation in our loft room which
has resulted in a visible join at the top of the staircase in spite of the
two occasions your representatives came to measure the room. I have attached
photos for your reference.
In addition I have attached photos of other areas in the property which do
not meet acceptable standards and these combined with the unprofessional
altitude of the fitters on the day, conclude our wholly dissatisfaction with
the service received from Mister Carpet. This is disappointing especially as
the business came recommended.

I look forward to