Good afternoon Andrew

 

Following our recent conversation and images supplied by you, I have spoken to the supplier V4 who require a four page complaint form to be completed, as we only supplied the Wood, I need you to speak to your wood installer to answer the questions highlighted about the method of installation used by your sub contractor, once you have the detailed answers please forward the completed form to me by e mail

 

The product used was EP103, order S28674 - delivered to site September 2016

 

The other matter to point out is V4 do not carry out the inspections themselves as in the past they have been accused of being bias, consequently they use an independent inspection service, the cost is £500.00, with an initial deposit of £250.00 payable to start the enquiry, upon receipt of the independent findings, if it is deemed that the materials are the cause of your current scenario, then the deposit funds are refunded in full and they will rectify the issue

 

However should the report indicate NON PRODUCT FAULT, then the remaining £250.00 is payable and the service file will be closed

 

Accordingly I will await your completed forms so I can supply an accurate account of the installation process applied by your installers   

 

In the meantime

 

Kind regards

 

Andy