Hi Dave

 

Please see the images attached from our customer S29338 Mehta.

 

The plinth on the customers wardrobe was loose so when Alan fitted it originally it came away soon after. We instructed the customer to put a support behind the plinth and when we are back to complete the job we can pull the carpet back and restretch back onto the gripper with the then supported plinth not moving and therefore not allowing the carpet to lift off of the gripper.

 

You can see from the images attached that when Alan returned and carried out the above mentioned action he has damaged the carpet with his kicker. The customer thinks the carpet is cut short in 1 or 2 places against the wardrobe plinth and would like it restretched again and at the same time have the fitter “repair” the holes in the carpet that weren’t there before.

 

I think that we need to replace this room due to the kicker marks but I will tell the customer that we are doing it due to the carpet being cut short against the plinth and not to mention the kicker marks as Anthony noticed kicker marks to the loft guest room only in the corner but the customer hasn’t. I don’t want the customer thinking we will replace carpets with kicker marks just in case he uncovers any more.

 

The customer said that he does not want Alan back in his house. He said that his wife found him rude during the 1^st visit for Mr Mehta to find him rude, dismissive and blunt when he came back for phase 2.

 

We can discuss this over the phone if easier.

 

I will await your response before replying to the customer.

 

Thanks

 

Rich