Hi Mrs
Scott
Following our site visit
yesterday I am writing to confirm our offer that we will replace your
current Boston carpeting with a re-selection of your choice up to the value
of £33.35m2 inc VAT (this is the value of your current carpet that was
£29.00m2 inc VAT during our Winter Sale + 15% which was the agreed
amount).
I would ask that you inform me
of when you intend to call into the branch to re-select and I will make sure
that I can be there to assist given the issues you have had and points
raised yesterday. I can therefore point you in the direction of carpets that
will not have the same characteristics as your current carpet to avoid any
potential further
disappointment.
When it comes to the
installation we would like to carry this out over 2 visits and would ask
that you clear all small, breakable, personal items just as before. I can
discuss the fitting phases with you when you call in to
reselect.
If you have any other questions
please contact me.
Regards
Richard
Richard
Clough
293-299 Upper Richmond Road
West
East
Sheen
London
SW14
8QS
T: 020 8876
9126
Carpeting Facts and
Characteristics
Fading on Wool
Carpets
Carpets made from wool can and do fade
in use. The degree of fade can vary, depending on the colour chosen and the
local conditions to which the carpet is
subjected.
Fading can be caused by exposure to
ultra violet light which is found in daylight, but accelerated when sunlight
shines directly onto the carpet. This has the effect of lightening or
‘bleaching’ the colour just as exposure to sunlight will lighten human hair.
Wool is after all animal
hair.
Soiling
Soiling is usually the result of a
local condition to which the carpet has been subjected to or lack of
maintenance programme. There are several types of soiling which are quite
common.
Spillages – Liquids,
such as soft drinks, cordials or any drink which contains sugar,
particularly hot drinks, are likely to leave a stain. In such instances,
professional help should be
sought.
Dust – Dust can
soil carpets in various ways. Apart from the obvious soiled edges, at gaping
skirting boards for instance; dark lines appearing on the surface might
suggest airborne dust settling. Dust can also soil carpeting through poorly
fitting skirting boards. If a substantial gap is left between the sub-floor
and the skirting board, dust can travel through this gap and soil carpeting
from underneath. Whereas surface dust/soiling can be hoovered and cleaned,
soiling from underneath through skirting boards cannot be hoovered/cleaned.
We will advise you on our site visit if
incorrectly fitted skirting boards can be a potential concern for soiling in
any new carpeting. (We
can only offer this advice if either there is no carpeting down, so we can
physically see the gaps in skirting’s OR if the currently laid carpeting has
soiling visible) From this assessment we will then
advise you to seek the aid of a separate contractor to resolve any further
issues.
Flattening
Flattening will occur as a result of
traffic which eventually flattens the pile, particularly in the main areas
of use. All pile fabrics will flatten to a greater or lesser degree
dependant on the amount of traffic to which it is subjected and the
construction. Regular hoovering once a week is recommended to ensure the
effects of flattening do not take on a permanent state in the
carpeting.
Shading
Shading occurs because the pile of the
carpet has become crushed, flattened or brushed in a different direction to
the natural pile direction of the carpet. Whilst in situ, this causes light
reflection at differing angles resulting in the creation of light and dark
patches in the carpet. This will occur on all pile fabrics but can be more
noticeable on plain carpeting, such as velvet and twist pile carpets, and
less noticeable on carpets with a heavy pattern or mottled/heather
effect.
Indentations
When a carpet is subjected to a heavy
point load, such as under the legs of furniture, it is unreasonable to
expect the carpeting not to indent. Usually, the longer the load is in
place, the longer will be the time for the pile to recover. It must be
remembered that it is not only the pile of the carpet that becomes indented.
The underlay will also indent and the backing of the carpet may also distort
into the indentation in the underlay. The use of cups below furniture legs
can spread the loads and the net result is a larger area of less deeply
indented carpet. Often, normal maintenance (vacuum cleaning) will speed up
the recovery, but with so many factors involved (weight of item, time the
item was there, carpet thickness, underlay density) the carpet could
potentially have permanent
indentations.
Shedding
All cut pile carpets will lose short
fibre, which is created during production when spun yarn is cut for tuft
formation. These fibres fall onto the surface of the pile and appear as
‘fluff’. This is generally resolved by regular hoovering in the initial
installation period and will clear
up.
Sampling
Any sampling supplied by either Mr
Carpet LTD or direct from the manufacturer will be supplied in good faith
that you, the consumer, understand and agree that the sample provided might
not be an exact match of the colour you will receive when your carpet is
fitting. Carpet colour can vary between different dye batches, but will
always be within ‘commercial tolerance’.
Terms
and Conditions of
Trading
1
Definitions
1.1
“The
Company”
means Mr
Carpet Limited (and/or licensed Franchises operating under the name of Mr
Carpet).
1.2
“The
Customer”
means the
customer as stated
overleaf.
1.3
“The
Materials”
means the
materials described overleaf, whether in detail or by reference to a
previous
specification.
1.4
“The
Site”
means the
customer’s premises (or other delivery address as shown
overleaf).
1.5
“The
Contract”
means the
contract for the sale of goods and services by the Company to the
Customer.
1.6
“Head
Office”
means the
offices of the central administration of the Company, not necessarily the
registered offices.
1.7
“Working
days”
means
MONDAY to FRIDAY
inclusive.
2
General
2.1
Unless
otherwise agreed in writing by Head Office these terms and conditions shall
apply to all orders placed with the Company by the
Customer.
2.2
These
conditions shall be incorporated in the Contract to the exclusion of any
terms or conditions stipulated or referred to by the
Customer.
2.3
No
variation or amendments of this Contract shall be binding on the Company
unless confirmed in writing by Head
Office.
3
Acceptance
3.1
A
Contract price given by the Company is open for acceptance by the Customer
for 28 days. Queries regarding quantities of materials, methods of fitting,
position of joins etc. must be resolved before acceptance thereof.
3.2
All
prices quoted by the Company are inclusive of Value Added Tax (charged at
the rate applicable at the date of invoice), unless otherwise stated.
3.3
Where
measurements are provided by the Customer and are not subject to prior
confirmation and checking on Site by the Company the Customer is liable for
any errors resulting from incorrect measurements. If requested by the
Customer to carry out any additional or remedial work necessitated by the
Customer’s incorrect measurements the Company reserve the right to charge
for any additional materials, fares, travelling time and time spent on Site
in addition to the Contract
price.
3.4
To
facilitate quick and efficient fitting all areas must be cleared of
furniture, effects and old carpets unless a separate charge has been agreed
and included in the Contract price. If this is not done the Company reserves
the right to make a charge for this service in addition to the Contract
price.
3.5
The
Company will not accept responsibility for damage to pipes or cables under
the floor or consequential damage to property or fittings unless the
location of the pipes and cables are clearly marked for the fitter to
see.
3.6
The
Company does not provide a door trimming or easing service, but by request
of the Customer a subcontractor can be organised on behalf of the
Customer.
3.7
A firm,
level floor is essential to obtain maximum wear. Subsequent complaints about
the carpets resulting from inadequate floor quality cannot be
upheld.
3.8
Slight
variations in widths of carpets and smooth-flooring cannot be avoided but
tolerances are within British Standards Institute stipulated
tolerances.
3.9
Unless
otherwise stated the Contract price is for one visit to the Site only. If
this Contract is interrupted or extended due to change of specifications
and/or instructions by the Customer or it is found that additional remedial
work is necessary by the Company or there is interference by other trades
which delay the Contract additional fares, travelling time and time spent on
Site will be charged in addition to the Contract
price.
3.10
Any times
quoted for delivery are estimates only and time will not be of the essence
of the Contract. Delay will not render the Company liable to any claims for
damages, direct or
indirect.
4
Matching, Shading and Berber
Effect
4.1
We draw
your attention to the difficulty of producing an exact match of shades and
pattern repeats with different widths of carpet and smooth-flooring of any
quality which are required to be laid together. As it is not possible for us
to give, or to obtain from the manufacturer, a guarantee of perfect matching
we regret that orders are accepted on the understanding that the nearest
obtainable match is provided. Naturally every effort will be made to supply
as satisfactory a match as
possible.
4.2
All pile
carpets (especially plains and Berbers) are liable to shading, that is to
show light and dark patches arising from unequal crushing of the surface.
Shading is an inherent characteristic and this tendency is not detrimental
to the carpet and is not due to any manufacturing defect. The Company cannot
therefore accept any responsibility for the
effect.
4.4
All
manufacturers of Berber carpets produced from wool or containing wool use a
random blend of colour. This can cause a lined effect in the carpets which
may not be noticed in sample
form.
5
Cancellation/Changes
5.1
Cancellation
or change cannot be accepted without written agreement by both
parties.
5.2
Cancellations
are considered only when materials have not already been cut. Where
materials have been ordered specially from the manufacturer/supplier
cancellation will only be accepted after it has been ascertained that
materials are not in transit, and that the manufacturer will accept
cancellation.
5.3
If the
Company agrees to the return of any materials ordered by the Customer, the
Customer shall be liable to pay the Company a restocking charge of 20% of
the nett sale price of the
goods.
5.4
Changes
to the Contract cannot be accepted within 3 working days of the appointment for
delivery/fitting.
5.5
Cancellations
or deferment by the Company will not render the Company liable to any claims
for compensation for damages, direct or
indirect.
6
Delivery/Fitting
6.1
Where
delivery only or delivery and fitting of Materials is included in the
Contract price a date (or dates, where appropriate) will be agreed between
the Company and the Customer. Every effort will be made by the Company to
accommodate the Customer’s preferences and
wishes.
6.2
It is not
possible to quote an exact time on the agreed day for delivery or fitting.
An indication can be given by the Company to the Customer according to other
work booked on the same day, once known but must be seen by the Customer as
a guideline only.
6.3
Should
the Customer wish to change an appointment once made for delivery or fitting
the Customer must contact the branch of the Company where the order was
placed at the latest before Noon - 2
working days prior to the appointment day.
6.4
The
requirement for 2 working days notice means that changes to MONDAY bookings must be made before
Noon on the preceding THURSDAY
and changes to TUESDAY bookings must be made before
Noon on the preceding
FRIDAY.
7
Deposits and
Payments
7.1.A
Non-Account
Customers – delivery to own
house
For
Orders under £500; FULL
PAYMENT will be due upon acceptance of the Contract
price.
For
Orders over £500; 50% deposit
will be due upon acceptance of the Contract price and balance due 48 HRS before the 1st day of
installation or 1 Calendar Month after the order is placed if the
fitting is delayed at the Customer’s
request.
7.1.B
Non-Account
Customers – delivery to Third Party
address
For
Orders under £500; FULL
PAYMENT will be due upon acceptance of the Contract
price.
For
Orders over £500; 50% deposit
will be due upon acceptance of the Contract price and balance due 48 HRS before the 1st day of
installation or 1 Calendar Month after the order is placed if the
fitting is delayed at the Customer’s
request.
7.1.C
Account
Customers
FULL
PAYMENT will be
due 30 days after installation or 1 Calendar Month after the order is placed
if the fitting is delayed at the
Customer’s
request.
7.2
Time for
payment shall be the essence of the Contract. Without prejudice to the
rights of the Company, if the Customer fails to pay the Contract price by
the due date the Customer shall pay interest on any overdue amount from the
date on which payment was due to that on which it was made (whether before
or after judgment) on a daily basis at a rate of 2 1/2 % per month, and
reimburse the Company all costs and expenses (including legal costs)
incurred in the collection of any overdue
amount.
7.3
The
Materials shall remain the property of the Company until the whole of the
Contract price has been paid. The Customer shall be responsible for the safe
custody, loss or damage to the Materials whilst they are on the customer’s
premises (or other delivery address as shown
overleaf).
7.4
Notices
of any faults or defects in workmanship or materials must be sent to the
Company in writing within 14 days of delivery/fitting and the Company must
be given the opportunity to inspect such defects otherwise the Company will
not be responsible in respect thereof. The Company will not be liable in any
event for defects beyond the Company’s
control.
7.5
A
Customer shall not be entitled to delay or withhold payment in full or in
part for any reason
whatsoever.
7.6
Where
materials are available but at the customer’s request, have not been fitted
(or fitting has commenced but not completed) within 28 days of acceptance of
the Contract price the balance becomes immediately payable in
full.
7.7
A charge
of £15 plus Value Added Tax (at the rate applicable at the time) will be
made in respect of any Customer’s cheque referred to drawer or returned to
the Company by the Customer’s
bank.