GARETH ROBERTS					       6 JANSON COURT.GRANVILLE ROAD.SIDCUP.KENT.DA14 4BX
MOBILE 07956 459434.TEL/FAX 020 8302 4640.
       gj.roberts@tiscali.co.uk

			TECHNICAL INSPECTIONS/REMEDIAL REPAIRS
															INDEPENDENT REPORT																				

	EDEL TELENZO CARPETS LTD								UNIT B7 WARHURST ROAD, 									LOWFIELDS BUSINESS PARK, 									ELLAND , W . YORKS . HX5 0BW																																			
					
REF : MR CARPET

CLIENT : MRS SCOTT
 
                                                 INSPECTION/REPAIR DATE –  13/01/2018
	 					
PRODUCT DETAILS : CHELSEA
SIZE : 25M X 5M, 2.90 X 5M 
COMPLAINT DETAILS RECEIVED : LOW LOOPS, MISSING LOOPS, SNAGGED LOOPS AND BROKEN LOOPS.
AREAS FITTED : 5 BEDROOMS,LANDINGS X 3 AND STAIRS.
LOCATION OF PROBLEM : RANDOM AREAS.
OCCUPANTS : 4

MAINTENANCE :	TYPE OF VACUUM : N/A.
FREQUENCY :  REGULAR.
CONDITION OF THE CARPET : NO SOILING. 
INSPECTION ASSESSMENT : THE CARPET HAS MISSING LOOPS, LINE FAULTS AND FITTING ISSUES.
 
FITTING METHOD : UNDERLAY/GRIPPER.
STANDARD OF FITTING : POOR IN SOME AREAS/GOOD IN OTHERS. DAMAGE TO PAINT WORK IN MANY AREAS.
UNDERLAY : NEW.  
SUB –FLOOR : WOOD.

CONCLUSION : - 

THE CONSUMER WAS ADVISED BY THE RETAILER I WOULD BE INSPECTING THE CARPET AND NOT COMPLETING ANY REMEDIAL/CORRECTIVE WORK. THE CONSUMER TOLD ME SHE WILL NOT ACCEPT ANY TYPE OF REPAIRS AND IS EXPECTING THE CARPETS TO BE REPLACED. THE CONSUMER INFORMED ME SHE HAS NUMEROUS COMPLAINTS WITH THE INSTALLATION WHICH I HAVE LISTED BELOW.

THE CARPET HAS MISSING PILE AT THE EDGES IN MANY AREAS AND IN RANDOM LOCATIONS THROUGHOUT.
THERE ARE LUMPS UNDER THE CARPET IN THREE AREAS.
THERE ARE OBVIOUS LINES IN TWO ROOMS.
THERE ARE SNAGGED LOOPS.
THE PILE IS NOT LEVEL. THE LOOPS ARE DIFFERENT HEIGHTS WHICH CREATES AN UNEVEN APPEARANCE.
THERE IS MISSING PILE IN THE CENTRE OF THE LANDING.
THE FITTERS HAD A VERY POOR ATTITUDE.
BEDDING LEFT ON THE FLOOR IN THE SHOWER.
PAINT DAMAGED IN MANY AREAS.

THE CARPET HAS RANDOMLY LOCATED MISSING LOOPS AT THE PERIMETER IN MOST AREAS WHICH HAVE BEEN CREATED BY THE FITTER. THE FITTERS KNEEE KICKER HAS DAMAGED THE LOOPS IN SOME AREAS AND IN OTHER AREAS THE LOOPS HAVE BEEN SNAGGED ON THE GRIPPER PINS AND PULLED DOWN THROUGH THE BACKING. 
THERE ARE ALSO MANY LOW OR MISSING LOOPS SPREAD RANDOMLY THROUGHOUT WHICH ARE MANUFACTURING FAULTS.
THE REPORTED LUMPS UNDER THE CARPET I BELIEVE RELATES TO UNDERLAY BEING LEFT UNDER THE CARPET DURING THE FITTING. ONE AREA IS AN UNEVEN FLOORBOARD.
IN THE MASTER BEDROOM THERE IS AN OBVIOUS LINE FAULT APPROXIMATELY 30CM LONG. IN THE BABY’S ROOM THERE IS A LINE FAULT APPROXIMATELY 20CM LONG. I DO NOT KNOW IF THESE CAN BE RETUFTED TO A 100% INVISIBLE STANDARD UNTIL ITS ATTEMPTED. 
THERE ARE FOUR ENDS OF YARN IN RANDOM AREAS WHICH COULD EASILY BE CORRECTED. THE LOOPS ARE NOT SNAGGED AS REPORTED BY THE CONSUMER.
THE CONSUMER IS EXPECTING EVERY SINGLE LOOP TO BE THE EXACT SAME HEIGHT BUT WITH THIS DESIGN OF CARPET LOOPS CAN BE FRACTIONALLY HIGH OR LOW. THIS ISSUE SHOULD BE REJECTED. 
THERE IS AN AREA OF MISSING LOOPS IN THE CENTRE OF THE LANDING APPROXIMATELY 1CM X 1.5CM.  MANUFACTURING TUFTING FAULT.

JUSTIFIED COMPLAINT