Hi David

The replacement will be delivered to you on Thursday 26^th of July.

Thanks so much.

Melissa Smith

From: David Guyan [mailto:davidguyan@mr-carpet.co.uk]
Sent: 24 July 2018 16:42
To: GRP-CustomerService
Subject: RE: Complaint: CID 211895 / Dynasty / Sensation Cape Diamond 4M S/B

Our customer would like a replacement please. Can you organise this to be sent ands advise us when it will be delivered.
David

"Getting under peoples feet

since 1983"

Head Office

Unit 32 Stadium Studios

Riverside Road

London, SW17 0BA

T: 020 8879 0485

F: 020 8947 5432

From: Melissa Buckler-Smith [mailto:Melissa.Buckler-Smith@cormarcarpets.co.uk] On Behalf Of GRP-CustomerService
Sent: 24 July 2018 12:55
To: David Guyan
Subject: RE: Complaint: CID 211895 / Dynasty / Sensation Cape Diamond 4M S/B

Hi David

We can offer an allowance of £200 + VAT as an allowance to keep the carpet or a replacement.

Thanks so much.
Melissa Smith

From: David Guyan [mailto:davidguyan@mr-carpet.co.uk]
Sent: 23 July 2018 16:57
To: GRP-CustomerService
Subject: RE: Complaint: CID 211895 / Dynasty / Sensation Cape Diamond 4M S/B

Here is the picture with the line going from top to bottom in the picture but it is more obvious in the house than in the pictures.

David

"Getting under peoples feet

since 1983"

Head Office

Unit 32 Stadium Studios

Riverside Road

London, SW17 0BA

T: 020 8879 0485

F: 020 8947 5432

From: Sally Graham [mailto:sally.graham@cormarcarpets.co.uk] On Behalf Of GRP-CustomerService
Sent: 23 July 2018 16:48
To: 'davidguyan@mr-carpet.co.uk'
Subject: Complaint: CID 211895 / Dynasty / Sensation Cape Diamond 4M S/B

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Cormar Carpet Company
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Brookhouse Mill
Greenmount
Bury
Lancashire
BL8 4HR

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